We are helping you implement and use Odoo
Implementing and maintaining an ERP system in your company is no easy ordeal.
But whether you decide to implement Odoo on your own, through an Odoo implementation partner, or if you are simply looking for assistance with reliable, long-term support...
Edoo is here to help.
We are implementing Odoo ourselves and could use assistance
Have you found out that Odoo might be the right system for your company and just thought "Let's go for it"?
Many companies can figure out how to use Odoo by themselves, successfully. However, sooner or later, it can be helpful to have someone experienced in Odoo to support you, especially by:
- Saving your time, by knowing exactly which Odoo functionalities and configurations can be used to handle each of your workflows
- For topics that default Odoo cannot handle, propose alternatives either using apps from the Odoo app store or finding workarounds, configurable through technical settings or Odoo Studio
- Help train your users, so they become more proficient and ultimately, happier while using Odoo
- Support you in case of any issues/problems which might affect your key business process
We have an implementation partner but want to add quality assurance
Choosing the right Odoo partner for your implementation is not an easy process. In some countries, you at least have multiple partners to choose from, but in other countries, you may be forced to rely on just a few partners with various availability and competence levels.
If you have any doubts in this area, Edoo can support you and your implementation partner by:
- Revising your scope of work, functional and technical requirements, and making sure the quoted workload for implementation is a reasonable one
- Support you with process definition and final system use case definitions, to prevent any potential gaps or risks to your business
- Provide quality assurance services in testing the final system and reviewing customized functionality, making sure there are no issues that might impact your deployment
- Assist in user training, deployment process, or troubleshooting after Odoo deployment
We are already using Odoo and occasionally need help with support
It is always nice to see companies, using Odoo for a while, reaping the benefits of the system. However, we are aware that no implementation is ever truly over, and as such, Edoo can support you through:
- Troubleshooting and support with user issues, be it issues coming from the wrong usage of Odoo, faulty customizations, or base Odoo bugs
- Improvement of existing workflows - maybe there is something that can be further automated or optimized, or maybe you have missed a functionality that can make your user life easier
- Implementation of new business processes. If you are already using Odoo, often it is pretty simple to add new processes to it, but sometimes it is safer to go through proper implementation again. Edoo can help you evaluate, decide and execute the right approach.
- Help you with upgrading to the new version - as it is recommended to upgrade at least once every 3 years, we can ensure the process will be as painless as possible for your company and your users
Focus on your core business. Let us take care of your Odoo.
Let's discuss how we can simplify your daily life & make sure you are happy with your system.
Frequently asked questions (FAQs)
We are very flexible and always try to provide whatever is currently needed by the Odoo user.
Based on your current context, maybe you'd like to simply have discussions on a few specific topics and see how they can be improved. Or maybe you would like more continual support, be it with your implementation or long-term troubleshooting.
In any case, we always prefer to deliver on a time&material basis and we use Odoo to transparently report all the activities delivered and time spent. Additionally, we always want to make sure we provide added-value, so do not expect us to become part of your regular delivery team, but we want to make sure the knowledge and results you gain from us are something that will push your forward through whatever challenge you are facing.
In case you are fully satisfied with the service your implementation partner is providing, the simple answer is - you do not need to.
But if you have any concerns, doubts, you see the implementation struggling in any area, or your employees are not satisfied with using Odoo after having it for some time, we can offer our expertise to help you and your implementation partner overcome any downsides of the implementation.
It is true that Odoo support can help you with most of the things you might need. But it has a few downsides:
- There is no single point of contact. So any time you request help through Odoo support ticket, you have to re-explain your business context, explain what do you need and hope for the best.
- Often, it can take days to get an initial reply, while getting to a proper solution can take even longer.
- For any customizations or advanced configuration of system, Odoo support will not help you, unless you buy a dedicated support pack from Odoo.
- Odoo is a rapidly growing company - and while inside the company they have experts for everything you may need, it is not always easy to get a hold of them. We have years of experience with various Odoo implementations in various industries and that comes as a package that's available to you without further delays.
Having said that, easiest is to try it out. Maybe you will find out Odoo support is perfectly sufficient for your needs, but if not - Edoo is here for you.